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|SHIPPING & RETURN POLICIES|
Here are some things you should know about our shipping policies and returns:
1. We ship UPS Ground, UPS Next Day, UPS 2nd Day and UPS 3rd Day. Small orders (under 12-16 medals) can ship Priority Mail if offered at check-out. FREE SHIPPING is available for orders over $49 (some products not eligible for free shipping).
2. We only ship inside the continental United States and to Canada. We do NOT ship to Peurto Rico or Guam. We only ship MEDALS & Neckbands to Canada (NOT trophies, plaques or other items). All packages to Canada will be shipped by USPS Priority International which is a 10-12 day delivery time. Canadian consumers are responsible for payment of all taxes, duties and fees.
3. In the USA, UPS Ground Service can typically take from 1-5 business days depending on your shipping destination address, (please allow time for this). Your shipment will typically come from Minnesota..........see the chart below.
4. "Shipping days" does not include the day a package leaves the factory.
5. UPS typically does not deliver on weekends or Holidays.
6. UPS will not deliver to a PO Box address.
7. UPS Ground Service is not a "guaranteed" service.
8. Next Day deliveries require a signature upon delivery.
9. If shipping costs seem high, please remember that medals are made of metal and their weight can add up fast! Depending on the medal you choose, 10 medals can weigh one pound, and 200 medals can weigh approximately 20 pounds.
When you add items to your cart, you can choose your shipping method, and get an estimate on freight costs. You can do this without proceeding to "check-out".
We will replace products that have been damaged during shipping, however you must contact us within 7 days of receiving your shipment. Often, we will issue a UPS call tag, whereupon UPS will pick up the damaged package. If this is the case, be sure to retain and save all original packaging. Please understand, that Awards USA is NOT responsible for damages by the carrier.....the carrier is! We will make every effort to ship back your merchandise in a timely manner, however we are not responsible for the cost of expedited shipping (i.e. - 2nd Day or Next Day delivery). The merchandise will be shipped the same way as originally ordered. Faster delivery requests, in these circumstances, will be paid for by the customer.
If you desire to return merchandise, returns will be accepted provided merchandise is undamaged and can be resold. Full refunds minus a 15% restocking fee, less shipping charges, will be issued on stock products. Full refunds will not be given for returned medals that have custom engraved tags. In this instance, tags need to be removed and medals cleaned, and the price of the backside tags will not be refunded - just the price of the medal less 15% minus shipping charges. Custom color insert medals and custom cast medals as well as any other custom item or custom engraved or printed product is NOT returnable. In addition, Custom Text Medals with stock logos and our Custom Text QCM Series medals are also NOT returnable.
We want you to be 100% satisfied, and if for any reason you are not happy with your products or services, we will attempt to resolve any issues to assure your complete satisfaction.